In the app, open Account & privacy for legal information and account deletion. For problems or concerns, email Support using the address below.
Contact support
Email support@sendembrace.com. Tell us what happened, what you expected, and whether you are using iPhone, Android, or a web browser. Include an error message if you see one. Never send a sign-in code, password, or payment card details.
Help with an Embrace
- If you can’t sign in, check that your phone number and country code are correct and that you can receive text messages.
- If an upload stops, reopen Embrace on the same device and check your internet connection.
- If an invitation or film is unavailable, ask the organizer for the original link. A deleted Embrace’s links no longer work.
- For questions about a payment, include its date and receipt reference, without card details.
See common questions and how Embrace works.
Report content or abuse
Email support@sendembrace.com with the invitation or film link, a description of the content or behavior, and where it appears. We review reports under our acceptable-use rules. If someone is in immediate danger, contact local emergency services.
Your account and data
You can request deletion of your Embrace account or data without signing in or installing the app. Our Privacy Policy explains what we collect, who receives it, and how long we keep it.